"I'm calling in about my daughter's..."

This is the time of the year.  The time when everyone is moving in, and getting settled in.  Where people need Internet, and Phone, and TV.

It is also time of the year of the doters.  The powerful Mom's and Dad's that are used to getting things done, and done immediately, for their babies. 

Often parents of students attending college, staying in the finest of apartments in Downtown Madison.

"Hello, my name is Such AndSuch, and I'm calling on behalf of my son Bob AndSuch, who is staying at Bon Chance, and needs to have his TV installed."

"Okay," I respond, " your son, or one of the other tenants in the apartment will need to be in apartment during the time of the install."

"Hold on," they say, "let me give them a call."

Perhaps if they had not done everything for their son or daughter up to this point, then their son or daughter could have handled the whole thing themselves.  Why are we getting calls for installs and technical support from parents several states away? 

"My daughter's internet is out."

"My Son is moving into X, and I had a few questions about pricing."

"My daughter can't seem to be getting connected to the network, hold on, let me conference her in."

Then there is the inevitable, what if this communication barrier, or some other force out of our control makes it so that I, or another person here answering the phone, cannot promise the parent what they *need* for their son or daughter? 

"That's unacceptable, let me talk to your supervisor.  This is just shit." And on and on.

For example, your daughter's number is on the account, we called her to set up the install, and left a voice message.  She didn't call us back, and now you think it's not very good service when you call in on a friday night at 10, and wonder why I can't schedule her appointment for monday?

I think you should let your daughter or son fight their own battles.