Thursday, July 15, 2010

Work IRC server

Since we took on the call center, we have a guy who works for us ( who ran the company we took over) from Texas.

He had one of our phones shipped to him, and he can log in via virtual private network to our work network.

However, constantly calling him asking questions and seeking clarifications about the various companies we answer phones for seems a bit cumbersome.

So I hit upon the idea to set up a Internet Relay Chat server on our work network.  Then, we could all log in, and seek answers from each other, and the guy from Texas, in real time, while on the phone.

I thought of doing IRC, because it would allow us to host and control the chat entirely in house.  We could do something like msn or yahoo, but that puts us in the open.

However, I've tried a few clients so far, and I've not had much luck getting it up and running to it's fullest.

IRC2 is the older style irc server, and that was hard to learn how to configure.

Dancer-IRCD was an interesting style, but it had little or no documentation, and had an error that I was unable to find any information on, online.  I was able to get the IRC portion of it running by itself, but the Dancer specific service applications were causing the error.  I may have to fall back to this and just use it without the services. 

Right now I'm giving ircd-hybrid a try.  It seems to be up and running, but it's giving me grief over the port.

Edit: I don't have to get it to work anymore (even though I may just because I'd want to), my boss boss installed a IM server on one of our servers. 

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